Shipping, Returns and Warranty

SHIPPING

Currently, we are only able to ship within Australia via the website. If you need shipping to another country, please contact us at ziggyrosedesigns@hotmail.com for a shipping quote. We ship orders via Australia Post. We offer a flat rate of $10 for standard post, within Australia.

 

As orders are handmade, it can be up to 2 weeks for your order to be made and dispatched. Once dispatched, a tracking number will be sent to the email you placed the order with. Standard delivery time is five to seven business days.

 

Please ensure that your order, email and delivery address are correct before placing your order to ensure there are no delays in sending out your order.

 

If you have made a mistake, and need assistance, please email ziggyrosedesigns@hotmail.com

 

RETURNS

Please choose your products carefully, as due to the nature of some of the products we sell, we will only provide a refund for defective products.

 

If you have an issue with your purchase, please email ziggyrosedesigns@hotmail.com to discuss the options available to you.


WARRANTY

I provide a 6 month warranty on products, as long as washing instructions are adhered to. If you have an issue with your product, please email ziggyrosedesigns@hotmail.com with images, description of the issue and proof of purchase.